Privacy Policy
Your privacy matters to us! This policy explains what information Pleat & Flow collects when you visit pleatandflow.com or place an order, how we use it, and the choices you have.
Last updated: October 22, 2026
Information We Collect
- Order details: your name, shipping and billing address, email address, phone number (if you provide it), and the items you buy.
- Messages: your name, email, order number, and anything you write when you contact us through our Contact page.
- Technical information: basic data your browser sends, such as your IP address and browser type, and cookies that keep your cart working.
Payments
Payments are processed securely by PayPal, including PayPal, Venmo, debit and credit cards, and Google Pay. Your payment details go directly to PayPal and are handled under PayPal’s Privacy Statement. We never see or store your full card number.
How We Use Your Information
- To process, ship, and deliver your order, and send you order confirmations and tracking information.
- To calculate sales tax and shipping for your address.
- To answer your messages and help with returns and exchanges.
- To prevent fraud and keep our site secure.
- To keep records we’re required to keep for tax and accounting.
Who We Share It With
We never sell or rent your personal information. We only share what’s needed with the services that help us run our store:
- PayPal, to process your payment.
- Shipping carriers, to deliver your order.
- WooCommerce, which powers our store and calculates sales tax for your address.
- Our website host, which stores our site and its data.
- Google Analytics, to show us how visitors use our site.
We may also share information if the law requires it.
Cookies
We use cookies that are needed for the store to work, such as remembering what’s in your cart. We also use Google Analytics to understand how visitors use our site, such as which pages are viewed and whether you’re on a phone or computer. Google Analytics uses cookies and doesn’t tell us who you are. You can opt out with Google’s opt-out tool. You can block or delete cookies in your browser settings, but parts of the store, like the cart and checkout, may not work without them.
How Long We Keep It
We keep order information for as long as needed to fulfill your order, handle returns, and meet tax and legal record-keeping requirements. Messages are kept only as long as needed to help you.
Your Choices & Rights
- You can ask to see, correct, or delete the personal information we hold about you, except what we must keep by law.
- California residents have the right to know what personal information we collect, to request its deletion, and not to be discriminated against for using these rights. We do not sell or share personal information for advertising.
To make a request, please message us through our Contact page.
Children’s Privacy
Our site is not meant for children under 13, and we don’t knowingly collect their personal information. Shoppers under 18 should order with a parent or guardian’s permission and help. If you believe a child under 13 has given us information, please contact us and we’ll delete it.
Keeping Your Information Safe
Our site uses a secure (HTTPS) connection, and we limit access to your information to what’s needed to run our store. No website can be 100% secure, but we take reasonable steps to protect your information.
Changes to This Policy
We may update this policy from time to time. The date at the top shows when it was last changed.
Questions?
We’re happy to help! Please send us a message through our Contact page.
Thank you for supporting Pleat & Flow! ♡
Made to flow. Made to feel good.